Dr. Natalie Petouhoff

Is Good Employee Experience Necessary for Company Success?

Empathy in Action

Two things are happening in today’s business world. Business and retail consumers are rapidly shifting the products and services that they use, and employees are taking a hard look at where they work, why they are there, and sometimes joining the “great resignation.” As a result, every industry is full of information, webinars and buzzwords around both Customer Experience and Employee experience. Are they both critical to success in the new economy, and is it possible for a company to successfully do one without the other?