Enterprise Connect 2018 happened last week, and, as always, there were interesting trends and new topics that emerged as important for organizations to consider in their strategy and vendor choices. These topics and disruptions show how the industry is changing. First though, while hot new technologies dominated the headlines, the reality is that organizations have to deal with the reality of their requirements and their current implementations. Brent Kelly and I did the Cisco/Microsoft comparison session (as we have for the last five years).
Enterprise Connect 2018
Enterprise Connect has become the flagship event for the communication industry. I didn’t attend the show but was able to follow it through all the announcements made and the recorded keynotes. Here are my takeaways.
Another Enterprise Connect has come and gone, and there were tons of new announcements. The one that stood out in my mind was Twilio Flex, a new contact center platform that will be available by the end of the year. Going beyond providing basic APIs, Flex is a contact center platform that is completely customizable up and down the stack. It is built on top of Twilio’s application development platform, so it can be used out-of-the-box.
I often write recaps of industry events, and I have first impressions to share for Enterprise Connect in two regards. First, I’m getting my thoughts organized while they’re fresh and the buzz is still strong, but also because this was my first time attending the event. Most of my BCStrategies colleagues have been going for years, so I’m seeing Enterprise Connect with fresh eyes.
In this Industry Buzz Podcast, Jim Burton leads a discussion previewing BCStrategies' participation at the upcoming Enterprise Connect 2018.
Enterprise Connect 2018 (#EC18) will convene at the Gaylord Palms Hotel and Convention Center just four weeks from now. This annual industry event runs from March 12 – 15, 2018.
Since our founding as UCStrategies in 2006, our team of Experts has been prominent in the Enterprise Connect program. This year, 12 BCStrategies Experts will lead or participate in 20 EC’18 sessions, as shown below.