Ernie Wallerstein

I recently had the chance to speak with Ernie Wallerstein, President, Enghouse Interactive, Americas Channels, regarding some of the trends in the Lync and customer experience management (CEM) space. Enghouse offers Enghouse Interactive Communications Center (EICC), previously known as Zeacom Communications Center, and is one of Microsoft's qualified partners, providing a fully-native Lync contact center solution. Here's the Q&A that I conducted with Ernie.

As the overall UC and business communications industries continue to evolve, the players evolve as well. One company that's gone through significant transition recently is Zeacom. Zeacom was acquired and became part of Enghouse Interactive (EI) in June 2012, and is quickly becoming one of the leading Microsoft Lync-based contact center providers.