I recently had an opportunity to be part of a group of industry influencers – including analysts and consultants – who had a private audience with Genesys customers, partners and executives to hear their vision of what I would call Experience Orchestration. Guest speakers included:
Experience as a Service
It’s not often that you get to attend a conference in Ireland and stay in a castle, but analysts at the recent Genesys Analyst Summit got to experience both the wonderful hospitality of the Irish while staying at the lovely Ashford Castle near Galway. Galway was an appropriate locale, as Genesys has a major presence in the city thanks to its acquisition of Altocloud.