CPaaS (Communications Platform as a Service) is one of the most powerful tools I have seen in my 25 years in the industry. The problem is, CPaaS is just that – a tool. As an industry, we have seen it evolve from start-up status to a significant application in many provider’s portfolios, all along trying to figure out where it fits.
Using Skype for Business for the Modern Contact Center
Join me on September 19 at 11 PT when I will host a discussion with Darryl Addington, Director of Product Marketing at Five9 and Corey Cross, Key Systems Engineer with Amsurg about how to implement a real-time customer engagement center using Skype for Business and Five9.
GENBAND and Five9 Inc. have announced a new partnership, through which Five9 will offer GENBAND’s solutions to its contact center customers. Five9 selected GENBAND and three specific solutions due to the company’s experience with delivering cloud-based real time communications to customers across the world, and the ever-growing demand for WebRTC.
Respecting Your Customers’ Time While Making Your Customers Happier Faster
Do you respect your customers’ time? When it comes to customer service and customer engagement, does your contact center deploy technologies and solutions that reduce the time that customers wait on hold, speak with an agent, wait for a response, or get their issues resolved?