Five9
How to Go from Digital “Eh” to Digital “Wow”
When’s the last time you picked up a phone for a customer service issue or to make a purchase? If you’re like most people, you probably went to the business’ website, and then engaged through webchat, or possibly a messaging app like WhatsApp. Digital interactions have become the norm, and organizations that fail to offer a range of digital options in addition to voice are missing out.
A Recap of Spring Analyst Events
Conferences are back – with a vengeance. During May and June, I attended five conferences/analyst events:
- Zoho Zoholics in Austin, Texas
- Five9 Analyst Summit in Porto, Portugal
- NICE Interactions in NYC
- Verint Engage in Las Vegas
- Avaya Engage in Orlando
Now that I can catch my breath, here’s a recap of the event highlights.
The June episode of the Watch This Space podcast with BCStrategies' Jon Arnold and Chris Pine starts with Jon's takeaways from Five9’s analyst even
Communications Enabled IoT: Shifting the Focus from Tools to Solutions
CPaaS (Communications Platform as a Service) is one of the most powerful tools I have seen in my 25 years in the industry. The problem is, CPaaS is just that – a tool. As an industry, we have seen it evolve from start-up status to a significant application in many provider’s portfolios, all along trying to figure out where it fits.
Five9 Customer Service Index Shows the Value of the Customer Experience
Five9, Inc. conducted its inaugural Five9 Customer Service Index research, conducted by Zogby Analytics, and the results are clear: customer service experience is key to a company’s success.
Real-Time Resolution for the Modern Contact Center
Using Skype for Business for the Modern Contact Center
Join me on September 19 at 11 PT when I will host a discussion with Darryl Addington, Director of Product Marketing at Five9 and Corey Cross, Key Systems Engineer with Amsurg about how to implement a real-time customer engagement center using Skype for Business and Five9.
Five9 and Genband Partner Together to Provide UC and WebRTC Solutions
GENBAND and Five9 Inc. have announced a new partnership, through which Five9 will offer GENBAND’s solutions to its contact center customers. Five9 selected GENBAND and three specific solutions due to the company’s experience with delivering cloud-based real time communications to customers across the world, and the ever-growing demand for WebRTC.