Five9 Spring Release 2018

Five9, a provider of cloud contact communication software, has announced the Five9 Spring Release 2018. With this new release come new enhancements to its portfolio, bringing artificial intelligence (AI) to contact centers.

The key elements to the Spring Release 2018 are in Five9 Genius and Engagement Workflow. However, the Spring Release also includes enhancements for the rest of Five9’s portfolio, including extending the open platform, a multi-role performance dashboard, and a new Supervisor console.