Frost & Sullivan

The Impact of COVID on Healthcare Customer Service & 2 Key Insights

COVID-19 has undeniably left its impact on our lives, our communities, and our work. It has been over two years now, and customer expectations, job expectations, operational alignment, and business investment have significantly shifted to enable us to move forward. But what exactly happened? And, specific to healthcare, how did this impact customer service operations?

Read this Frost & Sullivan whitepaper to learn how Skype Room Systems with Logitech components are transforming meetings and extending the Skyp

Only 50% of meeting time is productive, says Frost & Sullivan.

BYOD, Cloud Have Placed a Premium on IT Security, Study Says

Booz Allen Hamilton and Frost & Sullivan released a market study that revealed how BYOD, cloud adoption, social media, and software development have bolstered the demand for IT security professionals. Dubbed as The 2013 (ISC)2 Global Information Security Workforce Study and sponsored by the International Information Systems Security Certification Consortium Inc., the report showed that the positive trend is not going to dwindle in the near future.

Interactive Intelligence Receives Frost & Sullivan's Company of the Year, Contact Center Systems North America, 2012 Award

For the third consecutive year, Frost & Sullivan has honored Interactive Intelligence with its Company of the Year, Contact Center Systems North America, 2012 award. In doing so Frost & Sullivan noted that "Developing innovative, attention-grabbing customer engagement solutions has been the hallmark of Interactive Intelligence since its founding in 1994.