Genesys Xperience19

With the conference name of Xperience19, it’s clear that the key focus of this year’s Genesys’ annual customer conference was customer experience. During Xperience 19, Genesys hosted a group of analysts to give us an update on its products and services with a view to its roadmap. We were also treated to private demos, as well as meetings with execs (including new CEO Tony Bates) and several customers.

The two major themes were clearly Artificial intelligence (AI) and the move to the cloud.