The Impact of COVID on Healthcare Customer Service & 2 Key Insights

COVID-19 has undeniably left its impact on our lives, our communities, and our work. It has been over two years now, and customer expectations, job expectations, operational alignment, and business investment have significantly shifted to enable us to move forward. But what exactly happened? And, specific to healthcare, how did this impact customer service operations?

Avaya Provides Healthcare Providers With Unified Communications and Collaboration Solutions

At the HIMSS Conference and Exhibition, Avaya, Inc., announced the new and enhanced communications solutions it's introducing to help healthcare providers improve workplace collaboration and patient care. The solutions use technology such as unified communications, mobility and automated outreach, among others, to enhance care, coordination, preparedness for pre-admissions, and post-discharge care.

Unified Communications in Health Care

New communications solutions are emerging to address compelling Health Care Industry concerns. Timely and reliable communication of accurate information is critical to effective health care delivery. More than in most other industries, errors or delays impact peoples' lives and well-being. As the national agenda focuses on health care, these communication imperatives must be met in an environment increasingly under pressure to lower costs, improve productivity, and provide better care.

This article was jointly prepared by: