InQuira

Oracle has announced an agreement to acquire Inquira, a provider of service knowledge management software that supports both web self-service and agent-assisted service.

The Oracle and InQuira combination is expected to deliver a comprehensive cross-channel customer support offering. InQuira, a privately-held company with over 85 blue-chip customers, helps companies improve customer service and satisfaction by helping customers find answers to their questions quickly and easily, either online or from a service agent.