Collaboration tools can be used for good or evil, or...entertainment.
On one hand, I still hear some customers suggest instant messaging (IM) is just a distraction. They seem to equate IM with the purely social communications of tweens and teens. Of course, sometimes during meetings or conference calls, IMs can be a distraction.
Today, we have more tools for communicating and collaborating than we have ever had before but we need to learn to use them properly.
OK, the preliminary rounds are over in the Unified Communications marketplace. Through both internal development and acquisitions, there are a dozen or so players still standing, according to the 2013 Gartner Magic Quadrant for Unified Communications. It was 13, but then Mitel bought Aastra.
