ALE has introduced, under the Alcatel-Lucent Enterprise brand, a new release of the Alcatel-Lucent OpenTouch Enterprise Cloud solution, which aims to help business partners move customers to the cloud. In addition, the company will also be forming new regional sales organizations.
The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. Each Usage Profile article will describe:
In this Industry Buzz podcast, Dave Michels moderates a conversation with the UCStrategies
UCStrategies' Blair Pleasant Blair Pleasant
The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe 8 role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. Each Usage Profile article will describe:
Drum announces the release of its new web meeting management solution. This follows the launch of its web meeting API earlier in 2016. Drum now provides a comprehensive meeting management dashboard for the end user, enabling them to host meetings, manage meetings and manage teams.
Drum is releasing its new meeting management tool, which delivers an extensive range of features for hosting and managing web meetings.
We've been hearing a lot about messaging lately, and at the recent MoNage event in Boston, my comment that "messaging is the new voice" really seemed to resonate. There's certainly a Wild West element to this space, and that opens the door for new players to make their marks, and bring even more disruption to the cadre of UC players we're so familiar with.
The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the US, across all industries. Each Usage Profile article will describe:
During a recent UCStrategies podcast, we discussed the disruption taking place in the contact center industry and new ways of accessing contact center capabilities without having an ACD. Salesforce and Zendesk, for example, are leveraging WebRTC to provide contact center capabilities as part of their CRM offerings.
Using Skype Online eliminates the need for you to deploy servers on-premises and also relieves your IT department from needing to deal with the on-going security patching and cumulative update installation associated with operating an on-premises Skype for Business Server solution. However, even with Skype Online you still need to ensure your managed network is properly provisioned and configured. Additionally, you still need to work to set user expectations and through training, communications and change management help your users get the most from Skype Online.