Avaya CMO Morag Lucey talks about key messages from Avaya Engage in Dubai, including investments in innovations, including several new Avaya offeri
At Avaya Engage in Dubai, I spoke with Nidal Abou-Itaif, President of Avaya International, about innovation in his region, and Avaya's success in v
It has only been six months since we released the last version of our Intelligent Assistance landscape. Already an update is needed and we publish its third edition. In particular, the maturation of Artificial Intelligence (AI) and the explosion of bots have generated a lot of activity.
Royal Bank (RBC), Canada's largest bank, is implementing remote video banking to make it easier for its business clients to make banking modern. It sounds trivial, but integrating communications into digital and mobile workflow is significant.
I regularly get queried on the latest and greatest technology trends in enterprise communications. Despite all the hype about chatbots and artificial intelligence, what I find most effective is simplification - the act of making business easier to do - including interaction.
UC network diagnostic solution recognized by leading analyst firm as a unified communications and collaborations innovator
VOSS and LayerX combine fulfillment and assurance expertise for enhanced UC customer management
My October 2016 post, Video is Going Viral - Especially in Healthcare! showed that video is going mainstream, even viral and external forces are creating that "perfect storm" for video. Video is one of the components of the UC suite, and projections over the next few years for UC and "neighboring areas" growth is staggering and even "off the charts." For example:
ALE has announced the release of a new relationship management platform. The Alcatel-Lucent Rainbow is a cloud-based platform designed to connect business users, contacts, and systems, to enhance collaboration and productivity, and is currently available as a freemium offering.
When it comes to collaboration, the focus is almost entirely on employees and how they can be more productive within the enterprise. That may well be the endgame, but before that can happen, a very different form of collaboration must take place, and it has very little to do with the technology driving Unified Communications.
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