Genesys Multicloud CX Private Edition: Creating New Options for Enterprise Contact Centers


As industry influencers, we have received feedback from multiple clients that a private cloud solution is consistently better than a public cloud solution, with better control over security issues, shared resources, and possible contention (and thus possible busy conditions) with multiple businesses in a public environment. So where can an enterprise go when looking for the benefits of cloud paired with the higher control of an on-prem solution?