managed security

Thinking Differently About Managed IT Services for SMBs

There’s nothing small about the SMB market, but there’s nothing easy about being an SMB either. According to the Small Business Association, there are some 6 million SMBs with employee-based operations – up to 500 people – along with another 24 million sole proprietorships. This sector is a major driver of employment and economic activity, but competing against bigger players in a globalized market is a major challenge.

SMB challenges for managing technology

Masergy Launches New AI-Powered Intelligent Virtual Agent

Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today the launch of a new Artificial Intelligence (AI)-powered virtual agent. Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy Cloud Contact Center.