The past month has seen a virtual flood of water under the bridge that will shape the future of unified communications (UC). Indeed, to whet (pardon the play on words) reader appetites, read what my UCS colleagues heard and saw at the recent Enterprise Connect event.
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Experience, experience, experience – that was the theme at this year’s Enterprise Connect.
The bot space has been changing rapidly. A few years ago, bots were automated chat agents. They would aim at replacing customer service representatives in case of traffic spikes or when all were busy. Very rudimentary, they usually left consumers frustrated. Bots are now enjoying an incredible momentum. As they reach the peak of inflated expectations, one can wonder if it is a temporary fad. I believe bots are here to stay and here is why.