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Enterprise Connect 2019

Experience, experience, experience – that was the theme at this year’s Enterprise Connect.

In this Industry Buzz podcast, 

Bots Are Here To Stay

The bot space has been changing rapidly. A few years ago, bots were automated chat agents. They would aim at replacing customer service representatives in case of traffic spikes or when all were busy. Very rudimentary, they usually left consumers frustrated. Bots are now enjoying an incredible momentum. As they reach the peak of inflated expectations, one can wonder if it is a temporary fad. I believe bots are here to stay and here is why.