Making Sense of Customer Service Automation
Image credit: "A is for Automation," by Thomas Brechler
Image credit: "A is for Automation," by Thomas Brechler
The Opus Conversational Commerce Conference took place mid-September in San Francisco. It is the fifth edition of the event previously called the Intelligent Assistance Conference. It has become a lighthouse event, gathering industry experts, vendors and enterprise early adopters of conversational Artificial Intelligence (AI). It provides the perfect opportunity for discussing some market trends.