NewVoiceMedia Named a Strong Performer in 2018 Cloud Contact Center Vendor Evaluation

NewVoiceMedia has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018.

The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. Vendors were evaluated against 32 criteria based on their offering, strategy and market presence. NewVoiceMedia was recognized for its strong Salesforce integrations, inbound and outbound capabilities and a focus on supporting inside sales operations.

Creating an Emotive Customer Experience: Where’s the Motivation?

My tired old iPhone 6 could really use a new battery. So, earlier this year I was pleased to learn about the $29 battery replacement program offered by Apple. Unfortunately, the whole experience left me sorely disappointed.

The program requires one to contact Apple support who will then order a battery to be sent to the local Apple store of your choice and schedule you with an appointment for the change out. I did that. The Apple representative was friendly enough and assured me they would get the battery on order right away.

NewVoiceMedia Named by Forbes as One of World’s Top 100 Cloud Companies

NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology that enables businesses to have more successful conversations, has for the second consecutive year been named in the Forbes 2017 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners.

At Dreamforce in San Francisco, Monica Girolami, Head of Marketing, North America, introduces us to NewVoiceMedia, a cloud-based contact center pro