Nextiva announced the official launch of NextOS, its new platform that utilizes Artificial Intelligence (AI) and Machine Learning. The new Nextiva platform is an all-in-one communications software, and is being used for three new products: Nextiva Service CRM, Nextiva Chat, and Nextiva Surveys. The products work together with Nextiva Voice, providing what Nextiva calls “true all-in-one communication and holistic insight into the customer journey.”
It was a challenging week for analysts and consultants, with Nextiva's event overlapping with BroadSoft Connections, just down the road apiece in San Antonio. No complaints about being in Scottsdale, and while most UC&C watchers know BSFT, Nextiva isn't well known in our circles, and I'm happy to be one of the UC Experts in attendance to help tell that story. It's a story worth telling, but also serves as a model for many, many other players still in the voice business who want - and need - to evolve to something akin to UC&C.
Tomas Gorny, CEO of business communication cloud vendor Nextiva, discusses who Nextiva is and how they differentiate from some of the other UCaaS v