NICE Enters the UCaaS Market with 1CX

NICE Interactions 2024 - CX AI Realized

NICE Interactions 2024

At its annual Interactions customer event, NICE presented its vision for the future – and yes, AI is front and center. As usual, CEO Barak Eilam wowed the audience with his flawless keynote and amazing graphics, as he discussed the history of innovation. NICE has long been at the forefront of innovation, and there was certainly plenty to showcase at Interactions 2024.

 Nice Interaction 2024 - image 1

Some of the announcements made the event include:

NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost

Spring 2021 release features real-time agent guidance, no-code self-service bots and journey optimization

NICE inContact, a NICE business, announced the Spring 2021 release of CXone, which adds first-of-its-kind artificial intelligence (AI) innovations with Real-Time Interaction Guidance for agents, expands self-service capabilities, extends its digital-first reach, and empowers highly effective work-from-anywhere teams.