omni-channel

Why Customer Experience (Lack of) Could Literally ‘Kill’ Your Organization, Part 1

Why Customer Experience (Lack of) Could Literally 'Kill' Your Organization, Part 1

Introduction

Customer Experience (CX) is the new mantra for every organization that our consulting firm works for, from for-profit to not-for-profit organizations. It has taken center stage. It’s all about the customer, the patient, the member. It’s about success and survival for any organization moving forward.