What's Next For UC? Automated "Personal Assistants!"
Mobile access to online applications is opening the door to more self-services as well as more proactive contacts with end users with smartphones and tablets. Mobile services like Apple's Siri, Microsoft's Cortana, and Google Now, are also exploiting the convenience of natural language voice inputs to enable a variety of functions to be accessed and controlled faster and more easily than by typing, pushing buttons, or even by gesturing.