UCStrategies was well represented at Enterprise Connect 2015, presenting, moderating, and participating on panels.

News from the Lync Conference: UCaaS

What did not come out of the Lync Conference was a lot of clarity about UCaaS and what Microsoft is expecting of that channel. Disappointing, but not unexpected. Microsoft has been consistently focused on the premise enterprise deployments. Gurdeep Singh Pall and Giovanni Mezgec made a lot of references to cloud enablement for Lync but the details were sketchy and by context they were likely talking about private cloud deployments of Lync (via HP or the telcos) or about hybrid solutions (similar to what West IP Communications is doing).

Migrating To The Next generation UC "Interaction Center"

The next stage of customer services will be heavily focused on supporting the new flexibility that mobile consumers will have for business contacts with their personalized, multimodal smartphones and tablets. As I have previously suggested, customer assistance will not be initiated with a voice phone call from such devices, but will increasingly be started by a "click-for-assistance" option embedded within an online application or any type of notification message that the customer has received.

In this Industry Buzz podcast, the UCStrategies Experts discuss the future of the public switched telephone network (PSTN).