PureCloud

Genesys Moves to AI-Powered Journey Optimization

At its analyst conference in the heart of beautiful Napa Valley, Genesys laid out its strategy for what it calls “AI-powered journey optimization.” The company has evolved over the years – starting as a computer telephony integration (CTI) vendor, and gradually becoming a leading cloud contact center player. The company now has its sights set on AI to “power the customer experience revolution.” Note that the customer experience goes beyond customer service (the contact center) to adjacent areas including sales and marketing, which Genesys has been more aggressive in addressing.

Ten Reasons to Choose PureCloud by Genesys

Learn why PureCloud is the best way to bridge silos for collaboration via chat, video and calls with an all-in-one solution, add new capabilities i

PureCloud Competitive Advantages

PureCloud simplifies contact center operations so you can connect with customers, manage relationships, and see trends using one simple platform.

Deliver Next-Generation Customer Experiences in the Cloud: PureCloud

Connect with customers, manage relationships, and see trends using one simple platform.

Genesys Unveils G-NINE

Genesys has announced a new omni-channel platform and customer engagement model: the Genesys Customer Experience Platform “G-NINE.” This new framework, introduced at CX17 Indy, will guide the offers from Genesys from here on out, in order to help the company and its clients provide a better customer experience across marketing, sales, and services.

UCStrategies Reviews INTERACTIONS 2016

In this Industry Buzz podcast, UCStrategies' Jon Arnold leads a discussion about

Interactive Intelligence Moves to the Cloud

Over the summer I had a chance to spend some time talking about the cloud with Interactive Intelligence's Senior Solutions Marketing Manager Jason Alley. I knew Interactive Intelligence was a market leader in the contact center space and that it had dabbled in UC in the past. While many customers do use Interactive's on-premises all-in-one IP communications software suite, Customer Interaction Center (CIC), to support business users too, the company is not yet considered a major corporate telephony or UC player.