New Live Queue and Agent Monitoring Solution Bridges Gap for Cisco UCM Users
Metropolis Technologies today announced the availability of their new solution for Cisco Call Manager users, QLIVE Call Center Monitoring. The product has launched amidst a whirlwind of anticipation in the call center sector, promising to provide real-time wallboards, team dashboards, and KPI monitoring statistics to help call center managers maintain their SLA, as well as to react to communication trends before they escalate.