Clients often hire TTG to help develop a roadmap for acquiring and deploying unified communications (UC) solutions. Usually, one of the first questions the client asks is, “Will this cost us more or less than we are spending today?”
return on investment (ROI)
The world of unified communications (UC) is filled with acronyms. During a recent webinar I keynoted along with Alan Percy of AudioCodes, "SIP Trunking, Enterprise SBCs and the Return on Investment" it became clear to me that one of the most important acronyms to focus on is ROI, return on investment.
Return on investment (ROI) is tricky to calculate, measure and achieve:
The UC market has been growing over the past few years, however, the growth has been slower than expected, in large part because of the difficulty in proving the Return on Investment (ROI) of UC to potential customers, as well as the benefits and impact UC will have on their businesses. A 2103 channel survey conducted by UCStrategies showed that a UC proposal is rejected 53 percent of the time either due to lack of ROI or budget.