Plantronics Releases MDA400 QD Series

Plantronics has announced the release of a new series of audio processors for contact centers - the MDA400 QD series. This new advanced audio hub  provides contact center agents access to call functions across desk phones and computers, so agents can transition between devices without interruption.

The MDA400 QD comes in two models – the MDA480 QD and MDA490 QD. Both models allow contact center managers to gain analytics and insight from legacy desk phones, which Plantronics claims is an industry first.