Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today the launch of a new Artificial Intelligence (AI)-powered virtual agent. Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy Cloud Contact Center.
Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today that Cisco has selected Masergy as a global premier partner for its Customer Journey Platform.
Whenever I talk to telecom groups and organizations about running their critical apps across SD-WAN, at some point the tough question gets popped. It might come after a few drinks or slides (take your pick) but there’s usually this pause as they process the SD-WAN value prop and then they ask, “Yeah, Phil, SD-WAN sounds great and all, but what about resilience? Do you think SD-WAN’s got the uptime and predictability to replace legacy technologies, such as MPLS?”
Martello, the Canadian Network Monitoring and SDN company announced before the end of the year that it was participating in the BlackBerry/L-SPARK Accelerator Program. The program, initiated by Blackberry with six promising Canadian small and medium-sized technology companies, is focused on enabling functionality for the Blackberry QNX operating system. QNX is a core component of many systems, including companies like Audi, Cisco, Fiat-Chrysler, Ford, General Electric, Intuitive Surgical, Lockheed Martin, and Siemens.