UCMP provides IT professionals with unique visibility into performance problems that can plague the health of SIP infrastructures
Session Border Controllers (SBCs)
As the world of work settles into the “new normal," contact centers have been doubling down on technologies that enable agents to work from home.
The vertically-integrated silo of the PBX is obsolete. A like-for-like replacement of any PBX - TDM or IP - should be challenged before making any investments. We saw this happen with mainframe computers several decades ago (See "Only the Paranoid Survive" by Andy Grove, Chairman Emeritus, Intel). Now it has happened with PBXs, the mainframes of voice communications. So, what would you buy instead?
We all know that business communications and telephony are changing. Some of the important changes include:
We all know that virtualization and cloud are big for today's IT teams. A Brocade/Vanson-Bourne survey, completed in June 2013 showed that, on average, 50 percent of enterprise software is already deployed in a virtualized environment and in two years 55 percent of organizations will have more than 80 percent of their applications virtualized. In the data center, not only have the servers and storage been virtualized, but the networks and network services are also becoming virtual, accelerated by Software Defined Networking (SDN).
Without resorting to the Delphi connotations here, I do want to share some back-to-the-future thinking about this major move last week. Fellow UCStrategies Expert Dave Michels was quick off the mark - as usual - with his thoughts, and if you haven't read that yet, it's a good primer for this post.
In a $2.1 billion deal, Oracle is set to purchase IP networking and session border control company Acme Packet.
Acme Packet is based in Bedford, Massachusetts, and over 1,900 enterprise and service provider customers utilize the company's products. According to Oracle, Acme Packet will become a key provision in the Oracle Communications portfolio.
I didn't see this one coming. Today, Oracle announced its intent to acquire Acme Packet for $1.7 billion. Oracle became a hardware company when it acquired Sun, and offers a variety of hardware and software solutions for the data center and cloud adopters. Acme Packet is the global provider (and innovator) of session border controllers (SBCs) for service providers and enterprises.