UCaaS and the Channel: Part I - The Vendors
The UCaaS channel has been full of promise since the launches of Cisco's HCS, Microsoft's Lync, and numerous other vendor and service products in the 2010 timeframe. Although a few partners are scratching a living off of their offers, by virtually all measures the UCaaS channel has underperformed its promise and its expectations. This two-part series will take a look at what the UCaaS channel needs to have to develop a robust ecosystem for growth.