With the theme “Powering Seamless Communications and Strategy,” Mitel provided an update on its products and strategy at its annual analyst and consultant summit in Dallas, while addressing “the elephant in the room,” otherwise known as its acquisition strategy.
There’s nothing small about the SMB market, but there’s nothing easy about being an SMB either. According to the Small Business Association, there are some 6 million SMBs with employee-based operations – up to 500 people – along with another 24 million sole proprietorships. This sector is a major driver of employment and economic activity, but competing against bigger players in a globalized market is a major challenge.
SMB challenges for managing technology
Businesses of all sizes are making the move to the cloud for their business communication needs, but small- and medium-sized businesses (SMBs) are the primary beneficiaries of cloud technologies for many reasons. SMBs have the most to gain from moving to cloud communications solutions such as UC as a Service (UCaaS), and for many of these businesses, the cloud should be a “no brainer.”
Intermedia has announced a new acquisition, with the purchase of AnyMeeting. With this acquisition, Intermedia will be able to provide an enhanced Unified Communications experience, alongside its current Cloud Voice solution, adding a new suite of collaboration applications to its UCaaS offering.
AnyMeeting, a provider of web and video conferencing and webinar services, currently serves more than a million registered users. It provides collaboration solutions built for small and mid-sized businesses, and the company states that reliability of service is its top priority.
Alcatel-Lucent Rainbow integrates PGi Audio optimizing the enterprise UC&C experience
ALE, operating under the Alcatel-Lucent Enterprise brand, today announced it is working with PGi, the world’s largest dedicated provider of collaboration solutions, to deliver integrated high-definition (HD) audio conferencing for its collaborative communications platform, Rainbow.
NEC Corporation of America has launched a new communications system, aimed at small and mid-sized businesses (SMBs) in North America. This new offering, the SL2100 Smart Communications System, is designed to provide enterprise-grade mobility and unified communications and collaboration (UCC) features for businesses that are focused on customer service and want to provide an improved customer experience.
Alcatel-Lucent is introducing cloud-based unified communications to businesses of all sizes, with a new solution for SMBs and expanded services for enterprises. The new OpenTouch Office Cloud (OTOC) solution provides Unified Communications-as-a-Service (UCaaS), and uses Alcatel-Lucent's OmniPCX Office RCE technology as a foundation to build upon the latest advances in communication technology.
The overall mobility spending in North America is expected to grow approximately 10 percent CAGR, with a market potential amounting to $71.5 billion in the next five years. The bulk of mobility-related spending will be driven by SMBs, according to the 2014 North America SMB Mobility Landscape, Opportunity Assessment & Outlook, a new study by AMI-Partners.
Hosted voice services are constantly in high demand, and new providers keep appearing to meet that demand. Businesses of all sizes are investing in hosted solutions in order to minimize costs while maximizing efficiency for their voice and unified communications needs.
Small and medium-sized businesses are often in need of communication products that are both affordable and rich in features, creating a demand that many companies struggle to properly meet. Mitel, however, feels its MiVoice Office can succeed there, as it has doubled its integrated features while decreasing the price.