speech analytics

How to Use Speech Analytics to Increase Sales

Summary: Discover how speech analytics can transform your business’ call data into information you can use to increase sales.

When customer service queries get complex or emotional, research by NewVoiceMedia reveals that 68 percent of people still prefer to resolve their issues by talking to a real person over the phone. Your business’ recorded calls therefore represent a huge data source that speech analytics can help turn into actionable insights, long after the customer hangs up.

Ryan Hollenbeck, Senior VP of Marketing, Verint, and Nancy Treaster, Senior VP & General Manager of Strategic Operations for Verint discuss its