Spoken

Optimism Returns to Avaya Engage

More than 3,000 Avaya partners and customers, as well as analysts and consultants, converged on the “Big Easy” to attend Avaya Engage and hear Avaya’s post-bankruptcy story (as well as great jazz on Bourbon and Frenchmen Streets).

Meeting with Spoken CEO Howard Lee

At ITEXPO in Miami last week I had the opportunity to sit down with Howard Lee, the CEO of Spoken. We talked about the current Spoken business, which is focused on Cloud Contact Centers, IVR, and other key components of the custom interaction experience. Spoken has done two key things, creating a cloud/virtualized contact center using Avaya and Cisco, and focusing on improving the IVR/automated experience through their Smart IVR technology.