Talkdesk Doubles Down on Contact Center Innovation

Talkdesk held its first industry analyst conference in San Francisco as part of its customer and partner event, Opentalk. A group of analysts got to spend time with CEO and founder Tiago Paiva and his executive team to learn about where the company is headed and why it’s gaining so much momentum. In addition to the analyst sessions, we also got to attend Opentalk keynotes and breakouts.

With seven key announcements, there was a lot to take in. The key Opentalk messages can be summed up in three themes we heard throughout the event:

Dreamforce – Preparing for the Fourth Industrial Revolution

As San Francisco was invaded by well over 100,000 attendees to Salesforce’s annual Dreamforce conference, it was hard not to be overwhelmed. The sheer size of the crowds walking to and from the various venues throughout the city, plus the number of sessions (2700!), the festival atmosphere with bands, DJs, activities including a climbing wall, and name-brand speakers including Michelle Obama, Ashton Kutcher, Natalie Portman, Jenna Bush Hager, Barbara Pierce Bush, and more, made for a very different type of conference experience.