TATA Communications Focuses on APIs for Operations and CPaaS
Clearly, Communications Platform as a Service (CPaaS) is becoming a critical part of the modern telecom landscape. The ability to use Restful APIs to integrate PSTN voice and SMS into applications is transforming many businesses and enhancing customer interactions. From two factor authentications, password changes, to notifications, CPaaS is enabling businesses to streamline and enhance their customer interactions. When you get that notification of your upcoming dentist appointment or use an SMS to get a code to change a password, it is virtually certain that a CPaaS provider is involved.