Twilio Flex

Twilio Shows its Flex-ibility

Another Enterprise Connect has come and gone, and there were tons of new announcements. The one that stood out in my mind was Twilio Flex, a new contact center platform that will be available by the end of the year. Going beyond providing basic APIs, Flex is a contact center platform that is completely customizable up and down the stack. It is built on top of Twilio’s application development platform, so it can be used out-of-the-box.