Twilio Flex

New integration enables Cyara to test Twilio Flex agent routing and data passing functionality – reducing project timelines and risk while improving CX quality

Another Enterprise Connect has come and gone, and there were tons of new announcements. The one that stood out in my mind was Twilio Flex, a new contact center platform that will be available by the end of the year. Going beyond providing basic APIs, Flex is a contact center platform that is completely customizable up and down the stack. It is built on top of Twilio’s application development platform, so it can be used out-of-the-box.