Focusing Mobile UC On The Multimodal "Customer Experience"
In talking about the UC-enabled Contact Center, I include all forms of customer contact and interactions that can benefit from UC-enablement (integrations, interoperability), but don't point out the specific challenges that will show up for organizational implementation strategies. So, one way to view the role of the UC Contact Center is to look at what is driving enterprise mobility plans from a consumer/customer perspective view of "BYOD," not just in supporting employee mobility.