UC-as-a-Service (UCaaS)

The End of An Era - RIP to the Premises PBX

RIP to the Premises PBX, a last millennium dinosaur, unable to migrate to the UCaaS cloud

Yesterday, Mitel announced that they were entering into a relationship to have RingCentral MVP become the UCaaS migration offer to be made to the existing (and future) Mitel “single-instance” user base. The key message is that as customers migrate to UCaaS with Mitel, they will move to RingCentral MVP as the solution.

Ready to Bring Cloud-Based UC to Your SMB?

Top Factors to Consider

Businesses of every size are beginning to embrace cloud communications, as they learn how the cloud can help them reduce costs, manage complexity, and improve productivity. According to industry analyst firm IDC, this ongoing increase in adoption is helping to, in turn, drive the adoption of cloud-based unified communications (UC) and UC-as-a-Service (UCaaS), particularly for small and mid-sized businesses (SMBs).

In this Industry Buzz podcast, UCStrategies' Dave Michels poses questions about UC-as-a-Ser

Look Beyond Gartner for SMB UCaaS and Hosted VoIP

At the recent ITExpo in Las Vegas, one thing that surprised me was the number of hosted VoIP and UCaaS Service Providers in the exhibit hall and I am sure there will be many more at the upcoming Channel Partners Conference in Chicago. Most of them I had never heard of and they all appeared to be pursuing channel partner programs of their own. Their primary channel is the traditional telecom agent, but they all are pursuing the IT VAR channel, as well, with the two channels converging.

UCaaS Channel Building

Hosted voice has been quietly evolving. Vonage quickly became a household name in the early 2000s, but businesses were slower to embrace the cloud. It did not start to build traction until probably around 2005, slowly growing and evolving into unified communications as a service (UCaaS). Most of that was accomplished through direct sales. That is, most providers didn't get serious about indirect channels until about 2010 or even later.