UCaaS

Adding to its growing list of acquisitions, Vonage recently announced its latest acquisition - NewVoiceMedia. NewVoiceMedia is a growing contact center as a service (CCaaS) provider known for its integration with Salesforce.com (in fact, some of us were taken aback that Vonage, rather than Salesforce, was the acquirer).

At Enterprise Connect 2018, Masergy announced the release of a new automation tool. This tool, designed to streamline UCaaS user provisioning, uses RESTful API to minimize the repetitive workload that IT and administrative teams deal with when their organizations migrate to Masergy’s UCaaS platform.

Intermedia announced the availability of Intermedia Unite™ – an easy-to-use Unified Communications as a Service (UCaaS) platform designed for small and medium-size businesses (SMBs) and the partners that serve them.

Contextual Communications and On Demand Collaboration In One Innovative App
 
Masergy announced the Masergy Communicator HUB. The new offering greatly improves worker productivity by organizing on a single screen, all contextual information relevant to a call such as notes, emails and shared documents -- instantly captured from Google Suite, Microsoft Office 365, Salesforce, Twitter and other collaboration applications.
 

Intermedia has announced a new acquisition, with the purchase of AnyMeeting. With this acquisition, Intermedia will be able to provide an enhanced Unified Communications experience, alongside its current Cloud Voice solution, adding a new suite of collaboration applications to its UCaaS offering.

AnyMeeting, a provider of web and video conferencing and webinar services, currently serves more than a million registered users. It provides collaboration solutions built for small and mid-sized businesses, and the company states that reliability of service is its top priority.

Another month, another conference. Having been to several over the past few months, it’s clear that every company has a different take on UC&C, and as UC Experts, we try to convey that here for our readers. After all, if you’re moving along the buyer’s journey for UC&C, it’s important to understand not just the technology and solutions on offer, but also how each vendor is approaching the problem set.

Fuze has announced the release of a new user interface for its UCaaS service, designed to empower both administrators and end users. The new UX design combines voice, video, and messaging into a single app, supported by reliability, security, and analytics.