On February 13, Amazon Web Services announced the release of its fully managed communications service that it branded as Amazon Chime. About a year ago CaféX announced its Chime product. To keep it all from getting confusing, let's look at both, ignoring whatever trademark issues might be arising, so you are clear on what is what.
Some industry commentators believe we've reached the end of the era in which organisations' IT departments "own" their IT.
VOSS Solutions announced a collaboration with KCOM to offer an integrated management solution for both UC and Contact Center, enabling front and back office support from a single, highly intuitive administration portal.
Amazon Web Services, Inc. is making its move on the Unified Communications (UC) market, with Amazon Chime. This new UC service provides video and audio meetings, chat, and sharing on desktops, iOS, and Android devices, in an attempt to compete with servies like Skype for Business, GoToMeeting, and WebEx.
Las Vegas was the right place for this event, as Avaya needed to relay a strong message to a large and diverse audience. I was one of a few UC Experts included in the analyst/consultant/media track, and they did a great job with a full program of sessions tailored for us. The good news is they had us as a captive audience, so the content was both broad and deep. Conversely, with some 2,300 attendees, we had minimal opportunity to interact with the masses, and it sure would have been nice to take their temperature on Avaya's prospects going forward.
Masergy Communications Inc. is bringing its Cloud Contact Center to the market, providing an omni-channel system designed to help companies transition to a unified cloud platform. The new contact center solution is designed to help improve customer satisfaction and strengthen brand identity, while driving incremental sales at a lower cost.
Begins investing in U.S. expansion and making phone data as valuable and actionable as email
Global call analytics company IOVOX Ltd. announced the completion of a $10M Series A round of equity and debt financing led by Octopus Ventures, SF Capital, and Silicon Valley Bank. IOVOX is using the new investment to expand in the United States and execute a product strategy to widen the addressable market for IOVOX services.
We are at a pivotal time in enterprise communications and collaboration.