Verint Analyst Days 2024

Verint Analyst Days – All About CX Automation

Verint Analyst Days

If you thought Verint was a legacy workforce optimization (WFO) or workforce engagement management (WEM) company, it’s time to think again. While WFO and WEM is still an important part of the company’s business and what it is best known for, Verint has positioned itself a “CX Automation” company. At its recent analyst conference in Dallas, TX, Verint discussed its new positioning and messaging, as well as its many customer wins based on this CX automation approach.