WhatsApp

Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that its platform now enables virtual agents to provide customer care over the popular WhatsApp messaging application. VentureBeat selected Inference to demonstrate its new WhatsApp integration at Transform 2019 at today’s Innovation Showcase, during which Inference CEO Callan Schebella will give attendees an early look at the company’s forthcoming Studio 6.2 release.

SD-WAN enables enterprises to use low-cost volume Internet access for business-critical traffic, including VoIP and other real-time services. However, while SD-WANs can manage Internet issues, providing a High Availability (HA) environment requires more. Especially for real-time IP-based services, this level of HA assures that the services do not have the extended outages that are often associated with non-redundant networks.

WhatsApp, the Facebook messaging applications just introduced multi-party video calling for up to four participants. The solution only works on mobile phones, IOS and Android.

I was chatting recently with a product manager for one of the larger UC vendors and he mentioned that one of his dev teams is working on trying to integrate their backend server with a competitor's desktop client (in effect, allowing their own desktop client to talk to their competitor's desktop client). I was astonished by this as it is so yesterday in thinking about how people collaborate now.

UC vendors by necessity will update their products over time. Usually the journey is straightforward, as in adding new features and functionality or enhancing performance or security. Occasionally the changes are not straightforward and consumers, enterprises, partners, and competitors are left scratching their heads over what the vendor is trying to accomplish. Vendors argue that these puzzling changes they make reflect business or technical decisions that they expect to pay off in the long-run at some measured short-term disadvantage or loss of momentum.