The writing is on the wall for premises-based UC solutions and it has gained plenty of momentum as of late. In fact, the trend seems undeniable. The recent Unified Communications as a Service Magic Quadrant announced from Gartner predicts that 90 percent of IT leaders will no longer spend for new premises-based UC infrastructure by 2021 – dramatically up from today’s 50 percent.1 The reason is obvious.
workforce engagement management (WEM)
Everyone knows that happy employees help to make happy customers. Yet recent research by Gallup reveals a huge difference between employee engagement at the average company and the world’s best organizations. In the U.S. only 33 percent of employees are enthusiastic about their work and workplace, compared to 70 percent for top performers.