It’s not often that you get to attend a conference in Ireland and stay in a castle, but analysts at the recent Genesys Analyst Summit got to experience both the wonderful hospitality of the Irish while staying at the lovely Ashford Castle near Galway. Galway was an appropriate locale, as Genesys has a major presence in the city thanks to its acquisition of Altocloud.
workforce engagement management (WEM)
UJET adds advanced workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox.
First-ever virtual Calabrio customer conference showcases cloud-based WEM platform designed for the modern, agile contact center
The writing is on the wall for premises-based UC solutions and it has gained plenty of momentum as of late. In fact, the trend seems undeniable. The recent Unified Communications as a Service Magic Quadrant announced from Gartner predicts that 90 percent of IT leaders will no longer spend for new premises-based UC infrastructure by 2021 – dramatically up from today’s 50 percent.1 The reason is obvious.
Everyone knows that happy employees help to make happy customers. Yet recent research by Gallup reveals a huge difference between employee engagement at the average company and the world’s best organizations. In the U.S. only 33 percent of employees are enthusiastic about their work and workplace, compared to 70 percent for top performers.