workforce engagement management (WEM)

Verint Analyst Days – All About CX Automation

Verint Analyst Days

If you thought Verint was a legacy workforce optimization (WFO) or workforce engagement management (WEM) company, it’s time to think again. While WFO and WEM is still an important part of the company’s business and what it is best known for, Verint has positioned itself a “CX Automation” company. At its recent analyst conference in Dallas, TX, Verint discussed its new positioning and messaging, as well as its many customer wins based on this CX automation approach.

Your Journey to the Cloud: What to Look for in a UCaaS Service Provider

The writing is on the wall for premises-based UC solutions and it has gained plenty of momentum as of late. In fact, the trend seems undeniable. The recent Unified Communications as a Service Magic Quadrant announced from Gartner predicts that 90 percent of IT leaders will no longer spend for new premises-based UC infrastructure by 2021 – dramatically up from today’s 50 percent.1 The reason is obvious.