Zoom Contact Center

My Perspective on Zoom Perspectives 2023

Zoom Perspectives 2023

At Zoom’s industry analyst conference, Zoom Perspectives, the company laid out its priorities and roadmap, while demonstrating how to do hybrid events the right way. With a mix of in-person and remote attendees, Zoom showcased how its various technologies can create an engaging hybrid event for all attendees.

There were sessions on Zoom events, collaboration, meetings, the Zoom ecosystem, go to market, and much more. For me, the highlights were the discussions around contact center/CX, AI, and of course, hearing from Zoom Founder and CEO Eric Yuan.