BCS Experts Recapping Q1+ 2025
- Multiple Experts
- May 13
- 1 min read
Updated: Aug 1
BCStrategies Expert Blair Pleasant hosts Experts Joseph Williams, Jon Arnold, Kevin Kieller, David Maldow and Nicolas de Kouchkovsky as they discuss key themes and announcements from the start of 2025:
Blair - Non-traditional contact center agents with Webex, 8x8, TalkDesk, GoTo, RingCentral
Joseph - Nest ending support for first-gen thermometers; theme platforms are not forever. Architect for agility and flexibility
Jon - RCS and messaging, especially for outbound
Kevin - Q1 as the start for "realistic AI" - people are starting to understand opportunities and risks better
David - Microsoft, Cisco, Zoom, Google, and the term "Agentic AI" + Data from Star Trek
Nicolas - Trends around "agent platform": Zendesk, ServiceNow. How to test, iterate, improve, and control.