BCS Experts Recapping Q1+ 2025
- Multiple Experts
- May 13, 2025
- 1 min read
Updated: Aug 1, 2025
BCStrategies Expert Blair Pleasant hosts Experts Joseph Williams, Jon Arnold, Kevin Kieller, David Maldow and Nicolas de Kouchkovsky as they discuss key themes and announcements from the start of 2025:
Blair - Non-traditional contact center agents with Webex, 8x8, TalkDesk, GoTo, RingCentral
Joseph - Nest ending support for first-gen thermometers; theme platforms are not forever. Architect for agility and flexibility
Jon - RCS and messaging, especially for outbound
Kevin - Q1 as the start for "realistic AI" - people are starting to understand opportunities and risks better
David - Microsoft, Cisco, Zoom, Google, and the term "Agentic AI" + Data from Star Trek
Nicolas - Trends around "agent platform": Zendesk, ServiceNow. How to test, iterate, improve, and control.
