Insights

BCStrategies Experts Thomas Brannen, Charles Vondra, Martha Buyer, David Danto, Joseph Williams, Jon Arnold, and Kevin Kieller discuss some scary trends in the communications and collaboration industry. Unsurprisingly, challenges related to AI take center stage.

In this podcast, BCStrategies Experts Kevin Kieller, David Danto, Tom Brannen, and David Maldow review and recap the WebexOne 2025...

Experts Blair Pleasant and Jon Arnold provide their analysis and insights related to the Sprinklr CXUnifiers 25. Sprinklr is a social media listening platform and has expanded into providing a unified CX platform with numerous AI features.

BCStrategies was well-represented at Verint’s Engage event in Orlando, and we’ve got our takeaways here in this video podcast.

Experts Blair Pleasant and Jon Arnold analyze NiCE's $955M acquisition of Cognigy

A quick recap of Zoom Perspectives 2025 from Kevin Kieller, Blair Pleasant, and Jon Arnold

(Podcast length 20:52) BCStrategies Expert Blair Pleasant hosts Experts Joseph Williams, Jon Arnold, Kevin Kieller, David Maldow and...

BCStrategies Expert David Danto interviews Expert Kevin Kieller related to the April 2025 Comms vNext conference which focused on the...

While AI and AI agents got most of the attention at Google Cloud’s customer event, Google Cloud Next, it was great to see a bigger focus...

My favorite line from A Complete Unknown – “ Don’t be afraid to track some mud on the carpet ”. My favorite line – and pretty much...

The messages at the 8x8 Analyst Summit in Southampton, U.K. were almost as loud as the Southampton Football Club fans when the Saints...

(Video length: 31:43) Welcome back to The AI Chefs! In this episode, we’re serving up a feast of AI insights, from must-have kitchen...

(Podcast length: 34:52) Can AI agents demonstrate empathy equal to or better than human agents? Are human agents really demonstrating...

(Video length: 29:54) In this special episode of The AI Chefs, we’re putting aside the recipes to focus on one big topic: DeepSeek. This...

(Video length: 21:36) In this episode of The AI Chefs, we’re serving up two fresh AI-powered recipes to level up your workflow and...

(Podcast length: 21:16) Experts Joseph Williams, Kevin Kieller, Chuck Vondra, Blair Pleasant, Marta Buyers, Dave Michels, and Jon Arnold...

(Podcast length: 23:45) Experts Blair Pleasant, Nicolas De Kouchkovsky, Evan Kirstel, David Maldow, Dave Michels, and Kevin Kieller...

(Video length: 23:17) In this episode of The AI Chefs, David and Kevin serve up two hearty recipes to help you take your AI usage to the...

(Video length: 42:27) Dan Sodergren on how AI is transforming work, leadership, and life as we know it. In this episode of the AI News...

(Podcast length: 38:58) A collection of the BCStrategies Experts including Blair Pleasant, Martha Buyer, Charles Vondra, Kevin Kieller,...