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A Tale of Three Conferences

Blair Pleasant

03/14/2024 - 08:50

I attended three analyst conferences – RingCentral, 8x8, and Five9. There was no shortage of content, with tons of new announcements, roadmap insights, and customer...

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, Artificial Intelligence (AI), contact center, CCaaS/CX, XCaaS, RingCentral RingSense AI platform, 8x8 Engage, Five9 Intelligent CX Platform

2023 Recap – A Busy Year in the Business Communications World

Blair Pleasant

12/21/2023 - 16:22

Looking back on 2023, anything having to do with AI was hot, and anything related to generative AI was even hotter.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, Artificial Intelligence (AI), copilots, assistants, companions, contact center, customer experience (CX), platforms

Verint Analyst Days – Lots and Lots of Bots

Blair Pleasant

11/27/2023 - 09:43

Verint recently hosted its industry analyst event, focusing on CX Automation, Open CCaaS, data, and bots – lots and lots of bots.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, Verint Open CCaaS Platform, Verint’s Engagement Data Hub (EDH), Verint Enterprise CX, Verint Open CCaaS Mobile app

Cisco WebexOne – Innovation on Display

Blair Pleasant

11/02/2023 - 00:00

The company made a number of announcements that demonstrate its commitment to the overall communications and collaboration space – and of course, AI innovations.

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Mobility, Infrastructure, Operations, Video Collaboration, Team Collaboration, Business Phone Systems, Unified Communication, Contact Centers, WebexOne, Webex Suite, CPaaS, Webex AI Assistant, Webex AI Code, Webex Contact Center, Artificial Intelligence (AI)

Consilium Software Partners with Zoho to Enhance Customer Experience (CX) Solutions

BCStrategies

09/18/2023 - 00:00

Consilium’s UniAgent Contact Center CRM Connector Now Available for Purchase on Zoho Marketplace

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Artificial Intelligence (AI), Zoho

Consilium Launches Multi-Vendor Outbound Customer Experience Platform with ISO/IEC 27001, ISO 9001 and GDPR Certifications

BCStrategies

07/12/2023 - 10:41

Consilium UniCampaign transforms B2C outbound contact for customer acquisition, collections and driving customer loyalty and retention with integrations to Cisco,...

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign

Diagram - Information Driven Contact Center

Leveraging the Cloud for Customer Service Innovation

Robert Harris

03/01/2023 - 10:59

Cloud deployments create an opportunity to rework business processes and provide personalized customer experiences (CX) and empowered, fulfilling employee experiences (...

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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Gartner, UCaaS/CCaaS, Forrester Research, Genesys Cloud CX, Topic miner, Intent miner

Consilium enhances Video Customer Engagement with state-of-art technology and the new release of UniVCX™ 7.0

BCStrategies

02/06/2023 - 00:00

Deliver Next-Gen Video CX with Consilium’s UniVCX™ 7.

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Consilium’s UniVCX™ 7.0, Artificial Intelligence (AI)

Broadvoice Launches GoContact Cloud Contact Center Solution in North America

BCStrategies

01/11/2023 - 09:42

Low-code CCaaS Platform Breaks Barriers for Ease of Use and Affordability with All-Inclusive Plans and Surge Licensing

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Mobility, Team Collaboration, Unified Communication, Telephony (VoIP, AA, IVR), Instant Messaging & Presence (IM), Contact Centers, Collaboration Suites, Mobile Clients, GoContact, CCaaS, Broadvoice®

Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace

BCStrategies

01/09/2023 - 07:00

New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign...

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Genesys AppFoundry®, customer engagement, Artificial Intelligence (AI), Consilium UniCampaign

NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

BCStrategies

12/22/2022 - 00:00

In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of...

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Contact Center, Unified Communication, Unified Messaging (Email, Voicemail, SMS, Chat), Contact Centers, Social Business, Artificial Intelligence (AI), customer experience (CX)

Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP)

BCStrategies

09/22/2022 - 00:00

CEP accelerates the next phase of digital transformation for organizations using Cisco, Genesys and Amazon Connect and can work across multiple cloud platforms and...

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Contact Centers, UCaaS, Hybrid Cloud, Customer Relationship Management (CRM), Artificial Intelligence (AI), Customer Engagement Platform (CEP), Amazon Connect