On our latest BCStrategies podcast, we did a recap of the recent NiCE 2025 Analyst Summit, held in Vienna. This was NiCE's first analyst summit with their new leadership team, and there was a lot to take in on many fronts. Along with Nicolas de Kouchkovsky and Tom Brannen, Jon Arnold moderated the discussion, and we shared our top takeaways from the event.

NiCE held its Analyst Summit in beautiful Vienna, Austria—its first major event under a new executive team that includes CEO Scott Russell , CMO Michelle Cooper, President of Product and Technology Jeff Comstock, and Phil Heltweg, formerly CEO of Cognigy and now Chief AI Officer of NiCE Cognigy. As expected, much of the discussion centered on AI, particularly AI Agents and orchestration. A New Strategic Vision Scott Russell opened the event by outlining NiCE’s strategy of ta

As a passionate advocate for innovation in customer experience, I was thrilled to join Charles Studt, CMO at Sendbird, for an enlightening discussion on the transformative power of AI agents in retail. Our webinar, "Retail Reinvented: The Rise of AI Agents in Customer Experience," delved into the pressing challenges retailers face today and the unprecedented opportunities AI presents to enhance customer interactions. During the session, we explored how AI agents can bridge th

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Five9 hosted its annual analyst summit at the stunning Montage Resort in Cabo San Lucas, Mexico. The theme, “Putting the New CX into...

The focus at this year’s Verint Engage conference in Orlando was clear: driving customer business outcomes through Verint AI and CX...