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Insights
Expert analysis, insights, and opinions
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A Recap of Verint Engage 2025
BCStrategies was well-represented at Verint’s Engage event in Orlando, and we’ve got our takeaways here in this video podcast.
Jon Arnold
3 days ago1 min read
Verint Engage 2025 – Stronger, Faster, Measurable Outcomes
The focus at this year’s Verint Engage conference in Orlando was clear: driving customer business outcomes through Verint AI and CX...
Blair Pleasant
4 days ago5 min read
The AI Chefs: AI tips for business
The AI Chefs provide AI tips for business in an informative and fun way.
Kevin Kieller & David Maldow
Aug 253 min read
Blair and Jon discuss NiCE Acquisition of Cognigy
Blair Pleasant and Jon Arnold discuss NiCE's $955M acquisition of conversational AI company Cognigy. Kevin Kieller moderates the discussion.
Multiple Experts
Aug 11 min read
NiCE + Cognigy – What Took So Long?
Experts Blair Pleasant and Jon Arnold analyze NiCE's $955M acquisition of Cognigy
Multiple Experts
Aug 15 min read
Zoom Perspectives 2025 - A Quick Summary
A quick recap of Zoom Perspectives 2025 from Kevin Kieller, Blair Pleasant, and Jon Arnold
Multiple Experts
Aug 11 min read
Zoom Perspectives 2025 – From Conversations to Completion
Zoom held its annual analyst event in its hometown of San Jose, CA, providing insights into how the company is transforming from a...
Blair Pleasant
Jul 247 min read
NiCE Interactions 2025 – A New Era
NICE recently hosted its annual customer event, NiCE Interactions, drawing an impressive 3,000 CX leader attendees from 20 diverse...
Blair Pleasant
Jun 246 min read
BCS Experts Recapping Q1+ 2025
(Podcast length 20:52) BCStrategies Expert Blair Pleasant hosts Experts Joseph Williams, Jon Arnold, Kevin Kieller, David Maldow and...
Multiple Experts
May 131 min read
Comms vNext Conference Recap (2025)
BCStrategies Expert David Danto interviews Expert Kevin Kieller related to the April 2025 Comms vNext conference which focused on the...
Kevin Kieller
Apr 221 min read
Google Cloud Next – Stepping up its Customer Experience Game
While AI and AI agents got most of the attention at Google Cloud’s customer event, Google Cloud Next, it was great to see a bigger focus...
Blair Pleasant
Apr 174 min read
Analytics Delivers ROI for Calling and Collaboration
You are investing money in your UCaaS (unified communications as a service) platforms like Microsoft Teams, Cisco Webex, and Zoom...
Kevin Kieller
Apr 154 min read
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