A Recap of Verint Engage 2025

BCStrategies was well-represented at Verint’s Engage event in Orlando, and we’ve got our takeaways here in this video podcast.

Three BCS Experts share our insights – Blair Pleasant, Nicolas De Kouchkovsky and myself. Tom Brannen was also there, but couldn’t make this recording. In lieu of that, you can check out his takeaways here on LinkedIn.

We hope you watch our review of the event, and would welcome your questions or inquiries for how we’re looking at this market, as well as Verint’s prospects for success. During the podcast, we discussed some themes from a fireside chat that Nicolas did during the breakouts for partners, including “Jobs-to-be-Done”, a framework for identifying AI use cases in the contact center. For reference, below is a slide from his presentation.